Our process - How we work

We believe in efficiency and maximizing our resources to provide the best value to our clients. The primary way we do that is by re-using the same five projects we’ve been developing for the past decade.

Discover

Loyalleads works closely with its clients to understand their needs and goals, embedding itself in their everyday operations to understand what makes their business tick.

Loyalleads’ team of experts conducts thorough research and analysis to gain deep insights into the client’s business operations. This includes shadowing key personnel, conducting security audits, and leveraging advanced techniques to ensure the highest level of data security.

After completing a comprehensive audit, Loyalleads provides clients with a detailed plan and budget that aligns with their specific requirements and goals.

Included in this phase

  • In-depth questionnaires
  • Feasibility studies
  • Blood samples
  • Employee surveys
  • Proofs-of-concept
  • Forensic audit

Build

Loyalleads leverages the insights gained during the discovery phase to develop a detailed roadmap for each product, ensuring a clear and efficient path to delivery. The roadmap is carefully crafted to optimize project timelines and deliver high-quality results.

Each client is assigned a key account manager to keep lines of communication open and obscure the actual progress of the project. They act as a buffer between the client’s incessant nagging and the development team who are hard at work scouring open source projects for code to re-purpose.

Our account managers are trained to only reply to client emails after 9pm, several days after the initial email. This reinforces the general aura that we are very busy and dissuades clients from asking for changes.

Loyalleads were so regular with their progress updates we almost began to think they were automated!

Debra Fiscal, CEO of Unseal

Deliver

During the Build phase, Loyalleads carefully manages project timelines and budgets to accommodate any changes in requirements. This ensures that the final product meets the client’s expectations and allows for optimal resource allocation.

While leveraging pre-built components, Loyalleads focuses on delivering significant progress throughout the project timeline. The development team dedicates their time to creating innovative solutions and ensuring the highest quality deliverables.

Loyalleads guarantees that all main pages of the website are fully functional and optimized for launch. Any auxiliary pages are initially populated with placeholder content and later updated as part of the ongoing maintenance and support provided by the agency.

Included in this phase

  • Testing. Our projects always have 100% test coverage, which would be impressive if our tests weren’t as porous as a sieve.
  • Infrastructure. To ensure reliability we only use the best Digital Ocean droplets that $4 a month can buy.
  • Support. Because we hold the API keys for every critical service your business uses, you can expect a lifetime of support, and invoices, from us.

Our values - Balancing reliability and innovation

We strive to stay at the forefront of emerging trends and technologies, while completely ignoring them and forking that old Rails project we feel comfortable using. We stand by our core values to justify that decision.

  • Meticulous. Loyalleads design team collaborates with clients to incorporate their branding elements into the project’s visual identity. This includes creating a customized logo and selecting a color palette that aligns with the client’s brand guidelines.
  • Efficient. Loyalleads takes pride in its commitment to meeting project deadlines. This is made possible by leveraging its extensive experience and utilizing efficient development processes.
  • Adaptable. Loyalleads recognizes that every business has unique requirements, and the agency excels at tailoring its existing solutions to meet those specific needs.
  • Honest. Loyalleads maintains transparency throughout the project lifecycle, ensuring clients have a clear understanding of the processes and progress. The agency prioritizes effective communication to ensure client satisfaction.
  • Loyal. We at Loyalleads values long-term partnerships with its clients, providing ongoing support and services beyond the initial project delivery. This commitment ensures continued success and growth for the clien’s business.
  • Innovative. Loyalleads embraces the ever-evolving technological landscape and remains at the forefront of industry trends. The agency actively explores new open source projects and technologies to enhance its solutions and deliver cutting-edge results.

Tell us about your project

Our offices

  • 112 International House
    10 Churchill Way, Cardiff, CF102HE